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Fair, transparent, and binding — we protect both buyers and sellers.
Every payment is held securely until the buyer confirms receipt. If a dispute is opened, funds are immediately frozen and cannot be released until our team resolves the case.
Once your tracking shows the item delivered, a 3-day dispute window opens automatically.
From your order page, click "Open Dispute". Describe the issue and upload photos or evidence. You have 3 days from delivery.
Payment is immediately frozen when a dispute is opened. The seller cannot receive funds until the case is resolved.
The seller has 48 hours to respond to the dispute with their account of events and any evidence.
Our team reviews all evidence from both parties and makes a binding decision within 48 hours.
If resolved in the buyer's favor: full refund within 5–10 business days. If resolved for the seller: funds are released to them.
Eligible
Not Eligible
Your payment is held securely and frozen the moment a dispute is opened. No one can access the funds until the case is resolved.
Sellers have 48 hours to respond. Our team then reviews the case and issues a decision within another 48 hours. Most disputes are resolved within 5 days.
Yes. If the seller fails to respond within 48 hours, the dispute is automatically decided in the buyer's favor.
Clear photos of the item received, photos of any damage or discrepancies, screenshots of the original listing, and any relevant communication with the seller.
Both parties can submit additional evidence once during the review period. Final decisions by our team are binding and cannot be appealed further.
If your dispute is approved, we'll provide a prepaid return shipping label. You must return the item within 5 days of receiving the label.
