Last updated: April 29, 2026
Every purchase on GraGramp comes with a 30-day return window. If you're not satisfied with your purchase, you can request a return within 30 days of delivery. Your payment is held securely under buyer protection until the transaction is complete.
If you change your mind after receiving an item that arrived as described, you may request a return within 14 days of delivery. Buyer-initiated returns for non-defective items are subject to:
If the item delivered does not match the listing (different model, color, size, or significantly different condition than described), this is treated as a seller error:
Direct exchanges are available only when:
If the seller does not have the requested variant, a refund will be issued instead and the buyer can purchase the desired variant separately. We do not facilitate cross-seller exchanges.
Go to your order page and click "Request Return" or contact the seller directly. Return eligibility depends on the seller's return policy.
The seller reviews your return request and approves it. You'll receive a notification once approved.
Once approved, ship the item back to the seller. Return shipping costs depend on the seller's return policy.
Once the seller receives and confirms the return, your refund is processed within 3 business days to your original payment method.
You have 30 days from the delivery date to request a return. After 30 days, returns are no longer accepted.
Items that are significantly not as described, damaged in transit, or counterfeit qualify for a return. For other reasons, it depends on the seller's return policy.
Return shipping costs depend on the seller's return policy. Check the product page for details.
If your tracking shows the item wasn't delivered, contact us immediately. We'll investigate with the carrier and issue a full refund if the item was lost.
Once the seller confirms receipt of the returned item, refunds are processed within 3 business days to your original payment method.
If the seller doesn't respond to your return request within 48 hours, you can open a dispute. Our team will review and make a binding decision.
