Help Center

Browse listings or search for what you want. When you find something, click it to view the full listing. Tap 'Buy It Now' to go to checkout, or add it to your cart to buy later. You'll need a verified phone number to complete a purchase.

Yes. All payments are protected by our buyer protection program — we hold your funds until you confirm receipt of your item. The seller is only paid after you receive your order and the 3-day dispute window passes without an issue.

Yes — you can proceed as a guest at checkout. However, to track your order and open a dispute if needed, you'll want an account. Creating one takes under a minute with Google, Apple, Facebook, or X.

Click 'Add to Cart' on any product listing. Your cart is saved across devices once you're signed in. You can view and manage your cart at any time from the cart icon in the header.

The watchlist lets you save items you're interested in without buying. Click the ♡ heart icon on any listing. You'll be notified if a watched item's price drops or if it's about to sell.

Yes. On any product page, scroll down to the 'More from this seller' section. Or click the seller's name to visit their profile and browse all their active listings.

Some sellers offer multiple units — check the 'available' count on the listing. If it's fully sold out, you can contact the seller directly to ask if they have more stock coming.

Click 'Sell' in the top navigation. Add at least one photo, write a title and description, set a price and condition. Phone verification is required before your first listing goes live. The process takes about 3 minutes.

Listing is always free. We charge a 5% commission only when your item sells — deducted before funds are released to you. No monthly fees, no hidden charges.

Once the buyer's package shows as delivered, a 3-day window opens. If no dispute is opened in those 3 days, funds are automatically released to your payout account. Transfers typically arrive within 2–5 business days.

Yes. Phone verification via SMS is required to list items or make purchases. This helps prevent fraud and keeps our marketplace safe for everyone.

Yes. You can ship to any country you choose. Set your shipping destinations in your seller policy. International buyers will see an import fees notice on the listing.

Clear, well-lit photos from multiple angles, an honest and detailed description, accurate condition grading, and competitive pricing. Listings with 5+ photos and 100+ word descriptions sell 3x faster.

We offer promoted/boosted listings where your item appears at the top of relevant search results. The cost is deducted from your earnings when the item sells. You can set a max promotion budget in your seller dashboard.

Yes. In your seller settings, you can configure whether you accept returns, how many days buyers have, and who pays return shipping. Your policy is shown prominently on every listing.

We accept credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, bank wire transfer, and mail order checks.

Buyer protection means your payment is held securely — not sent directly to the seller. It stays protected until you receive your item and confirm it matches the description. Only then is the seller paid. If something's wrong, the funds are frozen until resolved.

For card payments via Akbank, 3D Secure verification is required. This is a one-time SMS or app confirmation from your bank that protects against unauthorized charges.

At checkout, select 'Bank Transfer'. You'll receive our IBAN and a reference code. Make the transfer from your bank within 48 hours. An admin reviews and confirms receipt — your order activates once confirmed.

Yes. When paying by card for the first time, check 'Save card for future purchases'. Only the last 4 digits and an encrypted token are stored — never your full card number.

Listings can be priced in USD, EUR, or GBP. The checkout processes in the listing's currency. Currency conversion fees are charged by your bank if you're paying from a different currency.

The seller ships the item after payment is confirmed. They'll add a tracking number to your order. You'll receive an email and notification once tracking is live. Estimated delivery dates are shown at checkout.

We support USPS, UPS, FedEx, and DHL for integrated real-time tracking. Sellers may also use other carriers and manually update shipping status.

Sellers are expected to ship within their stated handling time (shown on the listing, typically 1–3 business days after payment). You can message the seller if your item hasn't shipped within that window.

If your tracking shows no movement for 5+ business days, or your package is marked undelivered, open a dispute immediately from your order page. We'll investigate with the carrier and issue a refund if the item was lost.

Estimated delivery is calculated from the seller's handling time plus carrier transit time. It's shown at checkout and on your order page. Actual delivery may vary due to carrier delays.

For international orders, your country may charge customs duties or import taxes. These are not included in the listing price and are the buyer's responsibility. Check your country's import rules before buying from overseas sellers.

You have 3 days from the confirmed delivery date to open a dispute. After that window closes, funds are released to the seller automatically.

Items significantly not as described, wrong item sent, major undisclosed damage, counterfeit goods, or an item that never arrived. Buyer's remorse or minor cosmetic differences do not qualify.

Go to your order page and click 'Open Dispute'. Describe the issue clearly and upload photos as evidence. The more detail you provide, the faster we can resolve the case.

The funds are frozen immediately. The seller is notified and has 48 hours to respond. Our team then reviews evidence from both parties and makes a binding decision within 48 hours.

If resolved in your favor: full refund to your original payment method within 5–10 business days. If resolved for the seller: funds are released to them. We don't issue partial refunds.

If your dispute is approved, we provide a prepaid return shipping label. You must return the item within 5 days. For some cases (low-value items or seller error), we may issue a refund without requiring a return.

Click 'Login' and choose Google, Apple, Facebook, or X (Twitter). After social login, verify your phone number via SMS to unlock full buying and selling access.

Go to your Profile settings. Usernames can be changed once every 30 days. Your username appears on all your listings and in messages.

Go to your Account settings > Addresses, or add an address directly during checkout. You can save multiple addresses and set one as default.

Yes. In your seller settings, you can designate your account as a business seller. This changes how your seller profile is displayed and may affect VAT/tax obligations in your country.

You'll receive an email explaining the reason. Most suspensions are temporary and can be appealed. Go to the appeal form in the email or contact support@gragramp.com with your account details.

Contact us at support@gragramp.com with your request. We process account deletions within 7 business days. Any pending orders or protected payments must be resolved before deletion.

Feedback is available after a completed order. You can leave an initial review after purchase (optional) and a delivery review after receiving your item (required before funds are released).

You rate item quality (1–5 stars), seller communication (1–5 stars), and can leave a written comment. All feedback is public on the seller's profile.

Sellers can flag inaccurate or unfair reviews within 48 hours. Our team reviews flagged feedback and may remove it if it violates our review policy (e.g., fraudulent, offensive, or unrelated to the transaction).

Feedback may be removed if it's found to be fake, retaliatory, or violates our community guidelines. Contact support with details about the review in question.

On any listing with offers enabled, click 'Make an Offer'. Enter your offer price and an optional message. The seller has 48 hours to accept, decline, or counter.

Yes. Sellers (and our bot sellers) can respond with a counter-offer at a different price. You can then accept or decline their counter.

You'll receive a notification to complete the purchase at the accepted price. The offer price is locked in for 24 hours — you'll need to check out within that window.

Yes. Offers expire after 48 hours if the seller doesn't respond. You can always make a new offer after expiry.

Auction listings have a countdown timer and a starting price. You bid the maximum you're willing to pay — the system automatically places the minimum bid needed to keep you in the lead (proxy bidding). The highest bidder at the end wins.

When you bid, you enter your maximum price. The system automatically outbids competitors by the minimum increment ($1) on your behalf, up to your max. Other bidders never see your maximum — only the current displayed bid.

The minimum bid increment is $1.00. Each new bid must be at least $1 higher than the current price.

Bids are generally binding. However, in exceptional cases (e.g., you entered the wrong amount by mistake), you can request a bid cancellation by contacting support within 1 hour of placing the bid. Go to Contact Support below and include the auction link and the reason. We review cancellation requests on a case-by-case basis and do not guarantee cancellations.

If a bid is placed within the last 5 minutes of an auction, the end time is automatically extended by 5 minutes. This prevents last-second 'sniping' and gives all bidders a fair chance.

Some sellers set a minimum price (reserve) that must be met for the auction to complete. The current bid will show 'Reserve not met' until bids reach or exceed this amount. If the reserve is never met, the seller is not obligated to sell.

You'll receive a notification and email. You have 24 hours to complete the purchase at the winning bid price. If you don't pay within 24 hours, the item may be relisted or offered to the next highest bidder.